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Why you should create an online persona

08/19/202204/23/2021 by scmarketing

We often talk about online personas to help you with your digital marketing strategy. An online persona is based around your target audience. This fictitious character acts as a reminder of who you are talking to when you are marketing. Therefore, it helps you define key messages that really resonate with your prospects and help you retain customers.

Understanding your target audience is essential to increase your opportunities to sell your products or services. From our experience, creating an online persona is vital to run a successful digital marketing campaign.

Who is your target audience?

If you haven’t already got a defined target audience, you firstly need to remind yourself of who you are wanting your products and services to reach. Ask yourself some questions such as:

Who does your company identify with? Analyse your data to work out who is taking up your services.
Who are your long-standing customers?
Is there a pattern of industry sector that they are from?
Are the businesses you deal with mainly SME or large corporations?
Are the individuals purchasing your products a particular age?
Also think about location. Is your business focussed on servicing clients in a particular geographical area?

Steps to create an online persona

If you’re a small business, setting up a persona is something you can do yourself with a few simple steps. Equally, you can also work with your digital marketing agency to help create a character of your ideal customer. You may find that a quick brainstorm session with your agency or colleagues will get that character swiftly into shape.

These personas bring to life an individual that you are marketing to as part of your lead generation strategy to gain qualified leads. It helps to personalise campaigns and be targeted.

You need to consider a number of areas such as the character’s goals or challenges. If you start with their job role and then imagine their personal goals such as business growth, saving the business money or future promotion. Then imagine what challenges they face and create solutions around these. So, already you can begin to see a personality form in front of you. Questions to ask to help you build your persona include:

What’s the person’s age?
Where do they live?
What’s their job role and sector they work in?
Imagine their goals such as business growth, saving the business money or future promotion.
Then imagine what challenges they face and create solutions around these.

Once you have this character created you should get a clearer idea of how your services or product can help them. Think about the solution you are offering them with your product or service and create a few buzzwords and one or two sentences around this solution you have to their problem or needs. This can then become one of your key messages in marketing.

Create a visual of your persona

We create a simple one slide PowerPoint visual once we have gathered all the facts about our persona.

Create bullet points that answer all your questions that offer a solution to their business problem or needs. This can then form key messages within your content marketing for ongoing digital marketing campaigns.

Finalise the visual with a clear box out which defines:

How you help them
The overarching marketing message of how your business helps them
Your one-line elevator pitch

The reason we create this simple visual is that it’s then easy to share with sales and marketing colleagues; business development teams; design or digital marketing agencies. This helps you to maintain brand awareness and consistency of messaging. This then helps to build brand trust, loyalty and position you as a thought leader.

Digital marketing Croydon

So, with these few simple steps you can begin to get a feel for what makes your target audience tick, and what digital channels you would use to reap the best sales results and return on investment.

Get in touch with us at Smart Cow to discuss how a digital marketing campaign, tailored to your audience, can help your business.

Accounting firms: Kick start your inbound marketing campaign

05/06/202109/25/2020 by scmarketing

With so much happening online today, ensuring your accountancy firm has share of voice online is essential for new business and growth. While ensuring your existing clients are well looked after, in this current climate it’s no longer possible to simply rely on repeat business or referrals.

At the centre of all your online activity should be your website, but how do you get potential clients to your site?

Here we give you an overview of how to kick start or enhance your online inbound marketing campaign for your accounting practice.

Set up your Google My Business page

If you haven’t already set this up then make sure you action it as soon as possible. We’ve got a series of videos coming up to give you the ins and outs of this directory but safe to say that as it is one of the largest search engines, then having your business listed with address, contact details, opening times, web URL and services then you are already helping your optimisation strategy to lead people to your business.

Search engine optimisation (SEO)

Before starting your inbound marketing campaign, make sure that your own website is optimised for search engines. There are many tools available to run against your site to see where improvements can be made to your site is more effective. We found Semrush a great tool, although also many free options and plug-ins you can have for your browsers.

If your website design and build was some time ago make sure that is is mobile responsive. Check how the web pages look on your smart phone and that it’s easy to read and navigate.

We can provide a free website review which will highlight some key areas you can focus on initially.

Also take a look at our Boost your SEO blog for some quick fix top tips for your SEO strategy.

Create a persona

Do you know who you are marketing to? One of the best ways to understand this is to create a marketing persona. This is an imaginary character based on your target audience and current client base.

Once you’ve created a persona it makes it much easier to understand how to market to them, what language to use and what online marketing channels would be best.

Here’s our tips on creating an online persona for your firm.

Website structure

You need to make sure your website is structured to make it easier to navigate so that visitors can quickly and simply find what they’re looking for.

This makes a much better experience for your visitors and also lowers the bounce rate which will negatively affect your site in search engine results pages (SERPs).

We can work with you to review your site so that the website functionality is spot on for your prospects.

Keywords

It is worth making sure you know which keywords are appropriate to your business. Be specific. Think about what you would type in the search function to find what you are looking for to help you get a list of the right keywords.

This forms part of your content marketing strategy. Initially we recommend you review all your website content to ensure that it is up to date. Then consider adding a blog or news feed. The reason we suggest this is that it allows a space for you to add regular, fresh content to your website which will incorporate those keywords.

The more you use the keywords in fresh content, the more chances you have of being found by search engines. If you are an accountancy firm phased in Croydon then makes sure that you regularly say this on your website. But not only that, be a more specific in content and write blogs with keywords in titles or H1headings.

Take a look at our article, why blog, as this has some great tips on keywords, internal and external link building as well as Google My Business.

Inbound marketing agency for accountants

This is just a short overview of the key areas to implement to kick start your inbound marketing. Lay these solid foundations so that you can build on this for your ongoing inbound strategy. Here’s some further reading to help:

We specialise in marketing as well as working closely with many local businesses in Croydon and London area. Take a look at our digital marketing services for accountants including website design and development, social media management, Pay Per Click (PPC) and more.

Why investment in organic search can help in a crisis period

06/21/202108/16/2020 by scmarketing

Increasing your online presence in organic search should be the top of any business inbound marketing strategy. If it wasn’t prior to 2020, then now more than ever it should be. As more people are relying on online search to shop, search for services and communicate, a Search Engine Optimisation (SEO) strategy is vital, especially to small businesses and start-ups, to help your website be seen in the noise.

With marketing budgets for print advertising taking a hit due to COVID, many marketers shifted to organic search.

The reason businesses opted for SEO is that it helps a business be seen online and helped maintain presence during the crisis. As many companies had to change business model, such as restaurants turning to takeaway services, if the online world wasn’t already important it became essential compared to a poster in an establishments window. The footfall had moved online therefore SEO provided the capability of helping businesses stand out.

Local search rankings

With three in five (59%) consumers saying they have used more local services during lockdown, the importance of visibility online is crucial. The Deloitte report goes on to say one in three (32%) used new brands, products or services that they hadn’t heard of during the lockdown.

Therefore, it’s clear that having presence online opens up new opportunities with prospects and increased brand awareness. By ensuring content on your website includes relevant local information ensures that you are targeted and can help you improve in local search engine rankings.

Organic search and your website

When people search Google, SEO or local search is a way for businesses being seen by local potential customers. This is where companies that invested in organic search at early lockdown reaped the benefits as an SEO strategy is long-term as you need to keep up refreshing your site with mew, original content and keywords to maintain and increase your rankings in search engine results.

This is because search engines look for triggers such as content on a website that is tailored for the area you’re targeting.

Backlinks from referring domains including your Google My Business listing and your social media networks, help to identify your business as quality and trustworthy for the search engines to return in results pages.

Search Engine Optimisation for increased online presence

The crisis period may have subsided for the moment as businesses are opening and services resuming for most sectors, but now is not the time to draw back from your online presence.

Continued investment in organic search is a cost-effective digital marketing tactic ideal for SME’s to continue to grow their online market share even in these unprecedented times.

Digital marketing and SEO company in Croydon

As an inbound marketing agency, we provide digital and inbound marketing for accountants and local businesses.

Marketing is all about building awareness of your products and services. With approximately 7 touch points needed for a sale or sign up to a service, it’s important to constantly get your message out there to increase brand awareness. That’s where digital marketing can help. From local SEO to blog page and social media engagement, there’s a mix of tactics to get your business out there – you just need to be targeted.

We work closely with local businesses in Croydon providing SEO services. Get in touch for a free consultation to see what digital marketing services are best for your business and how an SEO campaign could prove beneficial for your business.

question marks to create marketing persona

Tips to create an online persona for your business

03/30/2020 by scmarketing

With many firms currently remote working due to the coronavirus, we thought we’d revisit how to create an online persona for your business.

As you adjust to the current situation you may find you are reevaluating business strategy which includes your marketing strategy and inbound marketing campaigns. At the core of this plan should be an online persona for your business. This provides you or your business development and marketing team with a representation of who your target audience is. This is based on either data you have acquired or through creating a fictitious character of your ideal client.

If this is not something you’ve looked at doing before, now could be a good time to take stock and really delve into who your target audience is. This way, when you start to ramp up activity in a few months, you will be in a good position to hit the ground running.

Who is your audience?

If you haven’t already got a defined target audience, you firstly need to remind yourself of who you are wanting to reach. Start with questions such as:

Who does your company identify with? Be data driven. Analyse your data to work out who is taking up your services.
Who are your long-standing clients?
Is there a pattern of industry sector that they are from?
Are the business you deal with mainly SME or large corporations?

Also think about location. Is your business focussed on servicing clients in a particular geographical area?

Creating your persona

These personas bring to life an individual that you are marketing to as part of your lead generation strategy to gain qualified leads. It helps to personalise campaigns and be targeted.

The beauty of this exercise in setting up a persona is that it’s something you can easily do yourself with a few simple steps. You may find that a quick brainstorm session with a colleague (via video conference!) can help you get the persona into shape. Questions to ask to build your persona include:

What’s the person’s age?
Where do they live?
What’s their job role and sector they work in?
Imagine their goals such as business growth, saving the business money or future promotion.
Then imagine what challenges they face and create solutions around these.

Once you start to answer these, you can quickly begin to see a personality form in front of you.

Create a visual record of your persona

We create a simple one slide PowerPoint visual once we have gathered all the facts about our persona.

Create bullet points that answer all your questions that offer a solution to their business problem or needs. This can then form key messages within your content marketing for campaigns.

Finalise the visual with a clear box out which defines:

How you help them
The overarching marketing message of how your business helps them
Your one-line elevator pitch

The reason we create this simple visual is that it’s then easy to share with sales and marketing colleagues; business development teams; design or digital marketing agencies. The reason being is that you want a coordinated approach to your sales and marketing so that you have consistency of messaging. This then helps to build brand trust, loyalty and position you as a thought leader.

Get a head start with your marketing persona

By taking time to understand the needs of your target audience you can begin to understand what channels would be best for a digital marketing campaign. Right now you could use your persona to help you refresh the content on your website or add a blog page and use the right tone of voice in your social media marketing.

By adding fresh content to your website you’re maintaining presence while keeping your customers informed. You’re also keeping your website optimised which assists with your search engine rankings.

With this persona to hand you will really understand the wants and needs of your target audience.

Keep an eye on our blog over the coming weeks for further digital marketing tips and advice from Smart Cow, an inbound marketing agency in London.