email Marketing

Unlock the potential of email marketing for your SME with expert insights from Croydon’s top web design and digital marketing company. Elevate your business communications in South London and Surrey.

Email marketing

How to use email as part of your marketing strategy

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With a flurry of marketing activity and communication with existing clients when lockdown started, you could be forgiven for thinking that you can start to ease up on your communication. However, now is not the time to stop your marketing.

It’s so important to keep up the informative messages of support that you shared with clients and prospect at early lockdown stages. If your last email or social message was about closing your business or working remotely, you really need to start thinking about sharing up to date news to encourage client retention and new business.  

This is where email marketing can be so effective. With so many people working remotely, email acts as advertising for your virtual shop window. Rather than strolling down the street looking at a shop or business window, the billboard is coming to your email inbox.  

Here’s three tips when considering email marketing as part of your communications strategy.  

1. Targeted email marketing content  

When you write your emails always write to your target audience. It’s always a good idea to think that you are sending your email to one person so you can make content really personal. With relevant content it will help with open rate for a more successful email marketing campaign.  

Our blog on creating an online persona for your business can help you with getting your content really targeted to your audience.  

Remember to offer useful tips and advice, industry insight as well as highlight any relevant offers you are providing that may help their business. 

2. Cleanse your email lists 

With huge changes to businesses due to COVID, cleansing your email distribution list should be high on your agenda.  

If you’ve distributed emails during this time then you’ll be aware of a higher bounce rate then perhaps you have done previously, this will be due to businesses changing staff, furloughed staff and unfortunately companies having to reduce employees.  

Monitor the bounce rate and make changes accordingly. It’s better to have a smaller mailing list of qualified and quality contacts than a large list of emails that don’t reach their recipient.  

All the while you must make sure that your emails are GDPR compliant. Ensure that you have a visible and clear unsubscribe option in the footer when you distribute your email.

If you have a pop-up box on your website to gather email addresses then ensure that you are transparent in that you are using their email for your e-newsletter updates and nothing else.  

We can help you with adding this pop-up call-to-action function to your website to encourage potential customers to sign up to receive your e-shots.

3. Keep in regular contact  

As part of you content marketing plan factor in a weekly or monthly e-newsletter. However regular is up to you. It’s about what you think you can manage to ensure that you remain consistent. If you send a monthly round up of news, then make sure you send this on the first working day of every month.    

As part of this consistency ensure you have a branded email template that you can update each time, this helps with brand awareness, a professional look and recipients become more familiar with you.

A great time saver for content is to repurpose blogs that you write throughout the month. You can edit content down for your e-newsletter. Then add a link with a click through back to the full article to read more.  

Email marketing agency London

We’re a digital marketing company with offices in London and Croydon. We offer a range of inbound marketing tactics for businesses including email marketing for accountants, professional services firms and SMEs.

Book a free consultation with us to chat about your next email campaign, growing your email distribution list and using email as a lead generator.

Digital marketing for accountants

6 digital marketing tactics for accountancy firms

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With many of us now remote working and embedded in the virtual world, the importance of presence online has never been so important.

If you’re an accountancy practice looking to ramp up online marketing activity or need a little advice on where to start, here’s our lowdown on the digital marketing tactics to think about and incorporate into your marketing strategy.

Website optimisation  

We always start with a website review. Take a look at the content and check that it’s up to date. Then delve a little deeper and check whether all the information is on your website that you would except if you were a visitor to the site.

Don’t make it difficult for people to find things. Don’t be fancy. Make your menu and page content clear so that it’s easy for your website users to navigate. Be informative and professional, yet friendly and approachable.

When reading through your current website content, in the back of your mind always be thinking about what people search for when they are looking for accountancy services. These phrases should then become your keywords. Then make sure you have these keywords within content on your website.

Having keywords in your H1 and H2 headers will also help highlight what’s on that page to search engines.

On the backend make sure that you also have your meta descriptions and alt tags completed. This will also help with SEO (Search Engine Optimisation).

Read more about SEO with our blogs, Improve local SEO by creating local content and 6 SEO tips to improve search ranking.

Blogs

Don’t ever think that blogging isn’t for an accountancy practice. With the amount of regular updates for businesses from HMRC, and a lot more right now, there’s heaps of information to be talking about and informing your existing clients as well as your prospects. Be factual with content – offer tips, latest government updates, industry statistics and insight.

Writing blogs or having a news page is a great way to get fresh content onto your website which is what you need to help your accountancy practice be found in search engine results pages.

It’s a great way for you to add in those keywords you’ve researched too.

Google My Business

Make sure you’ve populated Google My Business with details of your firm. This is free to do and at the very least make sure you get the basic information up there about your company, such as website, telephone number, contact email and opening times. This all helps with SEO and it’s another place that you can be found in search.

You can have the chance to add updates too. So you can repurpose your blogs and add the content here as well. It adds quality links back to your website which is another thing that search engines look for to help understand the authority of your page.

Pay Per Click

Pay Per Click (PPC) is a great way to help increase traffic to your website. We recommend having a specific landing page created for a PPC campaign so that when people you are targeting click on an ad they will be taken to a relevant page. This helps reduce bounce rates and attracts quality leads.

A well targeted PPC campaign can help give you a real boost in search results and a way to reach your potential customers.

Social media marketing

A Facebook or Twitter account with up to date detail of your firm ensures you have visibility on two of the largest search engines. Whilst it may not lead to direct sales, they are great brand awareness platforms.

LinkedIn is a great channel for accountancy firms. With LinkedIn it’s worth remembering that you’re networking. It’s not about selling it’s about creating that business relationship.

So, if you’re not already regularly posting on a social media platform, perhaps now is the time to explore this for your accountancy practice. Look at your competitors and see what social networks they have presence. It makes sense to be in the same place.

Read our blog on the different social media platforms and how to use them for more insight.

Email marketing

A targeted email marketing campaign can have a significant impact on Return on Investment (ROI). What’s great about email is you can repurpose content you already have from blogs or it’s a great way to highlight updates to services.

But what’s key is that you make your email campaign personal. Really think about the person who has signed up to receive your emails and what they want to hear about. They are a target audience so think about how your email can benefit them. If it’s sharing news about latest legislation that they should be aware of or some interesting stats that can help their business planning or growth, then that’s of interest.

Our blog on email marketing benefits for your business has some further detail on the structure of your emails, through to the importance of mobile optimisation and analysis.

Digital marketing for accountants 

We provide digital marketing for accountants with bases in Croydon and London. 

Take advantage of our free website review and download our Beginner’s Guide to Inbound Marketing to help you on your digital marketing journey. Or book a free consultation to chat further about your goals for your accounting practice and we can tailor a proposal for you.

Exploring Instagram for business

‘Eat out to help out’ marketing tips for Croydon establishments

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From 3 August, the government’s Eat Out To help Out scheme will get underway. Restaurants, bars, pubs cafes – an establishment that provides an eat on site offer for diners – will be able to sign up to take part in the scheme. It means that on a Monday, Tuesday or Wednesday up until 31 August, diners can benefit from up to 50% off when eating or drinking soft drinks in participating places.

So, Croydon restaurants have you signed up to the scheme? If not, here’s the link to the details of what to do: Register your establishment for the Eat Out to Help Out Scheme.

But, once you are signed up, it’s important to spread the word. The government has promotional items you can utilise here.

At the moment, it may be less about passing trade as many people will be making plans first before going out. Therefore, while traditional marketing like signage in your restaurant window is important, we’ve got a few more online marketing tips you can implement swiftly to help spread your reach.

Social media

If you’ve not been doing much social media up until now, then now is the time to ramp up your presence with your social network.

Make sure you’re taking some fantastic shots of your amazing dishes and share on your social channels. Instagram and Facebook are great for foodie places. With Instagram it’s all about the look and there’s nothing more appealing than a plate of tasty food.

Make sure you tell people in your posts that you are part of the scheme. Give them an insight into your menu, anything new, your most popular dishes and your specials. Be descriptive with your post though. While a good image does say a thousand words, there’s no point posting a picture of a burger on your ‘specials’ menu that day which gives no indication of what’s in it. While you want engagement with people, try and make it a little easier for them to understand what’s in the picture in the first instance. This will help prevent you answering unnecessary questions – which can be time consuming and if not replied to in a timely manner could affect how people perceive you.   

Re-confirm your opening times and update your profile with any new details.

Extend reach of your post by adding hashtags. Here’s some general Croydon foodie hashtags you might want to consider as well as some standard ones you should always think about:

#Croydon #EastCroydonCool #Croydonbar #Croydonpub #Croydonrestaurants #Croydonfoodies #Croydonfood #Croydonrestaurantquarter #Instafood #lovefood #foodstagram #foodpic #foodie

Note: don’t forget to hashtag what your food is! So, if it’s burgers or pasta – well, I think you get the picture!

What’s the story?

Don’t forget to utilise the Story function on Instagram and Facebook. This is another way to be seen by your followers as it stands out at the top of the feed.

Encourage diners to share their visit on social media and take pictures of food. If you’re on social media have your social handle visible in your restaurant and tell diners about it.

When someone shares a post and tags you in, you can use the little arrow function just below the image. This allows you to share this to your stories and you can thank the customer for their visit.

To create a story from scratch just click on ‘your story’ upload an image, then use the text function ‘Aa’ and write a brief message. For this campaign you could say ‘Eat Out to Help Out. Book Now.’ Or perhaps describe what mouthwatering food is in your image.

Or a simple way to create a story is once you have added a post to your Instagram feed, just click that arrow below your post and you can share to you story.

You can also search for the Eat Out to Help Out gif to liven up your story post. When you’re in story mode just click the square face and explore.

Website updates

If you have a website, make sure that all your contact details and menus are up to date.

On the homepage make an update to say that you are part of the scheme and encourage people to make a booking with a bold call to action button.

If you have a blog, make sure you add content to that and do so regularly. This really helps with search engine optimisation and your business being found in search engines. Fresh content is great for ongoing organic rankings.

Google My Business  

Do you have a Google My Business page? If not, get one set up – it’s free! If you do have a page already then make sure all details are up to date. The last thing you want is an incorrect telephone number.

You can also add offers and updates to this page. So, tell people you are part of the discount scheme.

Remember to add imagery to your business page, this is a great resource for restaurants to showcase their dishes.

Remind diners to leave a review. Testimonials are a great way to encourage potential and returning customers.

Our blog, ‘have you told search engines you exist’ has tips about setting up your Google My Business page.

Email marketing

If you have an email distribution list, then now is a great time to start an email marketing campaign and distribute to potential customers on your database. Remember to be clear in your message, include a call to action to book now and ensure you have contact details visible.

Look at our blog on what to check before you send your next email marketing campaign – this has a checklist of what to run through before you send your email including you have a visible unsubscribe link. You must make sure you are GDPR compliant.

Digital marketing Croydon

We’re a digital marketing agency in Croydon. We know the stomping ground and we’re here to support you. We’ve got some additional marketing resources you might want to take a look at which cover the different types of digital platforms and online advertising to help you form a digital marketing plan.

Contact us for a free consultation if you want to chat further about the different digital options.

Digital marketing for accountants

Why digital marketing is key for accounting firms

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Word of mouth is crucial for accounting firms when it comes to marketing and new business, or so it was. Now, as technology advances with automation of tasks and we can communicate wherever and whenever, incorporating digital marketing into your lead generation marketing strategy is key today. Relying solely on referrals won’t necessarily generate the business you need to grow your firm.  

Marketing automation 

A key thing for accounting firms is freeing up time. We know that accountants are time poor managing many client relationships and ensuring the client experience is top notch. So, anything that can take over everyday activity will help. Whilst we’ve seen innovation in financial accounting to free up time from repetitive tasks and manual data processing, this is adding digital marketing to the mix can enhance your offering further.  

Asking visitors to your website to sign up to a regular email newsletter or download a helpful template you already have an idea of what the visitor is interested to know more about. With automated emails and knowledge of website users interest you can create emails that reach people at the right time. With connected website analytics to your email marketing platform you can really target messages to your client base.  

You can also schedule email messages to your clients or prospects so that they don’t go too long without hearing from you. Following a download of anything from your website it’s essential for follow up and that’s where email automation comes into its own as it can do this automatically for you.  

Linking this with a Customer Relationship Management (CRM) platform will provide you with great insight across your firm of interaction with clients and prospect to help improve client retention and increase new business opportunities.

Website chatbots 

Chat bots are a great way of answering typical questions and fielding enquires to the right funnel. The customer experience is also a lot smoother as well as freeing up time as it fields enquiries to the right department. The chat bot can essentially provide all the advice needed that the visitor is looking for.  

It’s a truly interactive marketing tool for your website as the visitor feels like they are being welcomed to the website and shown around. Rather than being left to their own devices.  

Content marketing for accountants

These are just a couple of examples. What’s key is having good quality relevant content that can be seeded out through various channels tailored to your target audience.  

With quality content you can repurpose for various digital marketing channels. So, when you write a blog or an article it’s making sure that you shatter this information into bite size chunks for other digital channels. Therefore, it’s not just one article but perhaps 10 different tips you want to get across all originating from one source on your website.   

If there was one message we would want to get across to accounting firms, it’s that your website is the centre of your digital world. So, any activity you do elsewhere online whether that’s paid-for advertising or social media, your goal is to push viewers of your content back to your website.  

It’s also important to remember that it takes approx 7 views of a brand for a potential customer to become aware of the message. So, ensuring that digital marketing is accounted for in your overall marketing strategy is essential.  

Developing an inbound digital marketing strategy 

We provide digital marketing agency for accountants in Croydon. By offering an initial consultation we can get to the bottom of what your goals are so we can develop a digital marketing approach that’s ideal for your accountancy firm.

It’s not a one size fits all approach. So, if your accounting practice is looking to attract quality clients and qualified leads, perhaps now is the time to explore the options of digital and inbound marketing.

Digital marketing resources

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